Quality Standards

360CRM and the Chronos Appointment Confirmation Service are certified to ISO (International Organisation for Standardisation) standards in three key areas - Information Security, Environmental Responsibility and Quality Management.  These certifications underpin our commitment to provide a secure, high quality and environmentally aware service. Certification is by the SGS Group - a world leading testing and certification company. 360CRM's company processes and policies undergo regular external audits to ensure the high standards required continue to be met.  In addition 360CRM has also successfully completed a NHS IG assessment at the most demanding level possible "NHS Business Partner", for more information please click here.

ISO 27799:2008 - Healthcare Informatics

ISO 27799:2008 specifies a set of detailed controls for managing health information security and provides health information security best practice guidelines. 360CRM assessment is that we fully meet the requirements of this standard , to find out more about ISO 27799 please click here.

ISO 27001:2005 - Information Security

The Information Security Management Systems (ISMS) standard deals with the confidentiality, integrity and availability of information; areas considered include security policy, asset management and incident management. Many companies work towards achieving this standard, however 360CRM are one of the few which have. To learn more about ISO 27001 please click here.

ISO 14001:2004 - Environmental Management

The Environmental Responsibility standard concerns the reduction of the environmental impact of daily operations; areas considered include compliance with environmental legislation, prevention of pollution and the minimisation of energy and resource usage. To learn more about ISO 14001 please click here.

ISO 9001:2008 - Quality

The Quality Management System certification covers service quality and customer satisfaction; areas covered include corporate culture and the reliability of service. To learn more about ISO 9001 please click here.