Confirmation Methods

Chronos offers clients the flexibility of contacting patients via agent calls, automated calls, SMS or email to confirm their appointment intentions. This allows Trusts to effectively utilise any unwanted slots - maximising clinic capacity. The agent calls used by Chronos are key to the effectiveness of the service as they have been proven to remind and confirm the intentions of 90% of patients. This not only dramatically reduces DNAs but maximises clinic productivity and efficiency, reduces waiting times and improves the quality of patient care. 

Of course in trying to reduce DNAs its not the number of reminders sent that matters it the effectiveness of the reminder which counts.  In the course of undertaking millions of reminders 360CRM have undertaken many evaluations of each method and it should be no surprise that Agent calls are the most cost effective. For more detailed information click here......