Agents - Deliver Best Value

The success of a reminder service is primarily determined by the amount of people who confirm their intentions. Our clients have found that the addition of agent callers to their reminder service has allowed them to successfully confirm the intentions of around 90% of patients. Due to agent callers being highly effective the extra income they generate more than pays for their higher cost ensuring your Trust achieves the best value and highest possible return on investment (ROI).

Fully Inclusive Service

Chronos agents also deliver a level of service which patients welcome. Agents are suitable for all age demographics avoiding the anxiety which automated call only services can cause. This allows Chronos to be a service which is fully inclusive of all patients. 

Professional  Agents 

Every aspect of our agent's recruitment, training and performance management is comprehensively managed and supported by our extensive quality and security management systems.  Patient service and confidentiality are of primary importance and our agents take great pride in providing an unparalleled service to patients.

Agents Deliver Unbeatable Results and Returns

Not only do agents reach more patients, many tests have shown that agent reminders are the most effective at reducing DNAs. For example the results below (courtesy of North Cumbria University Hospitals NHS Trust) show the DNA rate improvements for different reminder media. These results show that not all reminder methods are equally effective. The unique mix of agents and automated calls Chronos uses provides an ability to contact patients and confirm their attendance which cannot be matched by straight automated calls or SMS alone.  

Potential for Continual Process Improvement?

The information that our agents feed back to NHS Trusts can also provide vital information on where Trust procedures aren't working as anticipated, such as if a patient did not receive an appointment letter. Our clients find this kind of information is useful, leading to long term improvements of processes and significant efficiency gains.