Secure & Confidential
Information security and patient confidentiality are at the heart of our approach. Through our experience of working with a large number of NHS Acute Trusts, 360CRM have established strong and proven working practices which ensure patient information is always managed correctly and securely.
NHS Information Governance Toolkit - "NHS Business Partner"
Chronos and 360CRM have achieved the NHS Connecting For Health Information Governance Statement of Compliance (IG SoC) at the NHS business Partner level. The demands of this level are designed for organisations who routinely access patient data and far exceed those of the "Commercial Third Party " level which is normally used for organisations who provide infrastructure services and have no need to access patient data.
You can find full details of our assessment at the Connecting for Health website.
Chronos runs across the NHS National Network (N3). Using the latest technologies to exchange and store data, Chronos provides complete data security and 360CRM's business policies and procedures are fully compliant with exacting standards required to maintain patient confidentiality.
Information Security Standard
360CRM is one of the few organisations to have achieved certification to stringent standards required for ISO 27001, the Information Security Management Standard. Information security is at the centre of every thing we do! Importantly 360CRM refused to take the easy way out and make the scope of our information security system only cover an indivudual department or a few process, 360CRM scope includes "all its business processes and procedures". You can find more details on our quality systems by clicking here.
Patient Confidentiality
360CRM's's people, processes and technologies have been aligned to ensure complete confidentiality of patient information. Our professional agents are fully vetted and highly trained to conform to your own in-house standards for the handling of patient information. To allow you to closely monitor the service, all calls made to patients are recorded providing you with real-time access to a full audit trail of call activity. Having successfully carried out over 12 million appointment reminders, Chronos has never had a breach of confidentiality.